Recently, a reporter from the China Quality Association, Committee on automotive quality and service user tracking station was informed that the first quarter of 2011, a total of 3062 cases of complaints received by vehicle users, of which 2701 cases of an effective complaint. Complaints of quality problems in the quarter compared with the past, the biggest change is the body attachment issue more prominent, top of the list, accounting, refrain from complaints over the engine and other key components.

    Relevant person in charge told reporters that the first quarter of 2011, car quality complaints, body accessories and electrical problems the highest proportion of complaints, questions focused on exhaust noise, unusual combination of instruments, body sealing and poor; Secondly, the engine problem is still is the focus of complaints, accounting for 23.4% more performance for the abnormal sound engine, start difficulties.

    "This shows that, with the automotive products in the growing popularity of people's lives, the owner of important parts of the body in importance, while the quality of attachment for the body and the comfort of the ride started to pay attention and put forward higher requirements." The official said.

    According to reports, consumer complaints in the quarter, the highest proportion of "Request for documents" to reach 32.9%, for two reasons, first of all, because key components such as car engine failure, the owner and extended warranty for replacement assembly ; Second, the repeated bad repair requires replacement parts caused by the owner in order to achieve the purpose of completely resolved.

    Car for a quarter of the characteristics of complaints, car owners in the choice of automotive products, need to understand the life of the body attachment for parts supply shortage, and poor quality accessories, parts are replaced, the owner needs to service providers in consultation with the repair time make a written agreement, if necessary, can request compensation.